There was really no question as to how we would be flying to Shanghai. We are huge fans of JAL and decided to book premium economy seats for our flights from New York to Shanghai, China and back. The fact that there would be a couple of hour layover at Narita, an opportunity to stretch out and have a nice lunch, were an added bonus. Well, it didn't really work out that way. We were scheduled to fly out of JFK at 9:30 am, but due to a tire issue, we had a two hour delay. Here is why we love JAL and why they differ from many other airlines. They were very apologetic about the delay and gave each passenger a $20 food voucher. I have been delayed plenty of times and never have I been given food money, maybe that is normal, it has never happened to me. We have flown in their premium economy class last December and were very pleased with the service and comfort level. The seats in the premium economy are very comfortable, the pitch is ...